Shipping: Orders are usually processed within 1–3 business days. For Australian deliveries, standard shipping typically takes 3–7 business days, while express shipping arrives in 1–4 business days.
International orders can take 7–15 days depending on customs and carrier delays. You’ll receive tracking details in your confirmation email once your order ships.
Our bags ship in plant-based compostable eco-mailer bags that are tough, weather resistant and break down in 6 months. Please remove the shipping label and from the mailer bag and place in soft plastic recycling.
Returns: We accept returns within 30 days of delivery for unused items in their original condition with tags and packaging. Items that are used, damaged, or missing tags cannot be returned. Return shipping is the customer’s responsibility, and original shipping fees are non-refundable. Please see our returns page for full details
Final Sale: Gift cards, discounted items, sample sale items, and purchases made with store credit from giveaways are final sale.
If your order arrives with a defect or missing item, contact us at returns@renkon.co within 14 days for an exchange. For international returns, duties, taxes, and shipping fees are non-refundable, and refunds apply only to the cost of the goods.
For full details see our Shipping and Refund and Returns page.
