Shipping

At Renkon, we are committed to providing a seamless and reliable shipping experience. We understand the importance of receiving your order promptly and take great care to ensure each parcel is dispatched and delivered as efficiently as possible.

Shipping Methods

We offer a range of shipping options to suit your needs, including standard shipping, express shipping, and international shipping. Available options and pricing will be displayed at checkout based on your delivery address.

Dispatch Time

Orders are typically dispatched within 1–3 business days from our Australian warehouse.
During peak periods, including sales, public holidays, or product launches, dispatch times may be slightly extended. Once your order has been shipped, you will receive a confirmation email with tracking details.

Shipping Timeframes

Delivery timeframes begin once your order has been dispatched.

Australia

  • Standard shipping: approximately 3–7 business days

  • Express shipping: approximately 1–3 business days

International
Delivery times for international orders vary depending on destination, customs processing, and local postal services. Estimated delivery times will be provided at checkout where available.

Please note that delivery timeframes are estimates only and may be subject to delays outside of our control.

Business Days

Business days are Monday to Friday, excluding Australian public holidays.

Signature on Delivery

All Australian orders, including both standard and express shipping, are sent with signature on delivery to ensure your parcel arrives safely.

If you choose to request Authority to Leave through Australia Post, delivery will be made at your nominated location. Renkon is not responsible for parcels that are lost or stolen after delivery has been confirmed by the carrier where Authority to Leave has been selected.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. This allows you to follow your parcel’s progress and view estimated delivery updates provided by the carrier.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Any applicable shipping fees will be clearly displayed before payment is completed.

Shipping Restrictions & Customs

While we aim to ship worldwide, certain destinations may be subject to shipping restrictions or limitations imposed by local customs authorities. It is the customer’s responsibility to ensure compliance with their country’s import regulations.

Any customs duties, taxes, or import fees charged by your local authorities are the responsibility of the customer and are not included in the purchase price or shipping cost.

Shipping Address Accuracy

Please ensure all shipping details are entered accurately at checkout. Renkon cannot be held responsible for delays, delivery issues, or lost parcels resulting from incorrect or incomplete address information provided by the customer.

Delays During Peak Periods

Delivery times may be extended during high-volume periods such as sales, holidays, or special releases. While we dispatch orders as promptly as possible, delays caused by shipping carriers or customs processes are outside of our control.

Lost or Damaged Items in Transit

In the unlikely event that your parcel is lost or arrives damaged, please contact us at hello@renkon.co as soon as possible so we can assist you.

For deliveries made with Authority to Leave, Renkon is not responsible for parcels that are lost or stolen once delivery has been confirmed by the carrier.

For all other deliveries, we will work with the shipping provider to investigate and help resolve the issue. We may request supporting information to assist with carrier enquiries or claims.

If you have any questions regarding shipping, delivery, or your order, please contact us at hello@renkon.co. Our team is always happy to help and ensure your experience with Renkon is smooth from checkout to delivery.

How much does shipping cost?

Australian Customers

A flat rate of $10 for Australia Post Standard Delivery (2-14 Business Days) and $14 for Australia Post Express Delivery (1-4 Business Days)

FREE Standard Shipping available on all orders over $100

International Customers

Shipping prices vary from between countries and is displayed at checkout.

FREE Australia Post Standard Shipping (10-28 days) available on orders over $160AUD
When will my order be shipped?

We aim to dispatch all orders next business day*.

Occasionally we may have the capacity to ship the same day and the cut-off time for orders will be 12 PM AEST Monday - Friday. Please note this is not guaranteed but we will do our very best to accomodate if we have the capacity.

Purchases made on weekends and on NSW Public Holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.

*Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary.
Customs and Import Duties

We ship your orders from Australia, therefore import duties & taxes may be payable when your order arrives into your country, if your purchase is over the tax free threshold.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival.

We are unable to advise the amount this may be as order values vary and destination country rules and regulations vary. In most cases (but not guaranteed) our products will be under this threshold and so no charges will be payable.

However, if you want to be sure, you will be able to get this information from your local customs office (or look up the threshold online) to determine if your order will incur any additional charges on entry to your country.

In order to ensure the earliest possible delivery of your order, please pay these charges in a timely manner if requested by our delivery partners.
What if my country isn't listed at checkout?

Renkon use Australia Post and DHL as our shipping partner. It is highly likely we can ship to your country however, if it is not listed at checkout, we will have to obtain a quote and estimate from our partners before processing your order.

Please email support@renkon.co for a shipping quote
My tracking number is not working

Please wait up to 48 hours for the tracking page to update. Occasionally, the mail carrier will miss a scan which may result in delayed updates. Missed scans will not impact the transit time. If after 48 hours the tracking number still is not returning updates, please contact us at support@renkon.co
Pre-order and split shipments

Your order will ship once all items are allocated and ready.

Unfortunately, we are unable to split shipments if an item in your cart is a pre-order piece.

We recommend emailing hello@renkon.co to enquire about any estimated time of arrival for any item to give you an understanding of any wait times.